Contact
Talk to a person
Questions about your account, a broker connection or a prize. A person reads every message and replies by email or on Telegram.
Or email support@forextradingcup.com directly, or message us on Telegram at @forextradingcupbot. About a trade or a prize? Add your trader name and the date.
Asked most
My account says it is still being checked. Is something wrong?
Usually not. Broker data often shows a new account only after its first deposit. We re-check automatically every 30 minutes and email you when it is verified. Still checking after a day? Write to us with your account number.
Which password do I use? Can you touch my money?
The password you log in to MetaTrader with, or the investor (read-only) password. We only read trades and the balance. We cannot place trades or move money.
Why do I need a new account?
Only a new account opened through our link counts for our partner brokers, and that is what pays for the prizes. It also keeps the competition fair: nobody can enter an old account with a long track record.
How is the winner decided?
By percentage return on the starting balance. Deposits and withdrawals are ignored.
How and when are prizes paid?
Within 14 days of the final results, or of passing the identity check if that comes later. Prizes of $1,000 or more need an identity check.